Customer Success Specialist – Wcommerce (Creator White Glove Focus)

Location: Hyderabad • Role: Full‑time

About the Role

Wcommerce is building India’s largest ecosystem for creators. As we scale our Creator Brand Store program, we’re looking for a high‑empathy, high‑ownership Customer Success Specialist who can deliver true white‑glove onboarding and ongoing support to top creators and premium Brand Owners.

What You’ll Do

- Handhold creators through the full onboarding journey — from launching their Creator Brand Store to first login.
- Build robust personal rapport with creators, influencers, and high‑value store owners (1K+ IG followers, paid upgrades, high sales).
- Provide proactive guidance, best practices, and growth support to help creators succeed on Wcommerce.
- Act as a trusted partner — available, responsive,



and invested in their long‑term success.
- Coordinate internally with catalog, operations, and product teams to ensure smooth creator experience.
- Track creator progress, identify blockers early, and drive them to consistent sales outcomes.

Who You Are

- 1 - 2 years in relevant role.
- Excellent communicator with the ability to connect deeply with creators.
- Patient, energetic, and comfortable with handholding users through new digital workflows.
- Strong ownership mindset — you treat creator success as your personal mission.
- Prior experience in customer success, creator management, or D2C onboarding is a plus.

https://wcommerce.store/

📌 Customer Success Specialist (Hyderabad)
🏢 Wcommerce
📍 Hyderabad