1. Customer Interaction

- Handle inbound calls, emails, chats, or in-person interactions.

- Respond to customer inquiries regarding products, services, or policies.

- Maintain a courteous and professional tone at all times.

1. Issue Resolution

- Identify and resolve customer complaints quickly and efficiently.

- Troubleshoot problems and provide appropriate solutions.

- Escalate complex issues to higher management when needed.

1. Product and Service Knowledge

- Maintain thorough knowledge of company products and services.

- Explain features, advantages, and usage to customers.

- Stay updated on new products, policies, or system changes.

1. Order and Account Management

- Assist customers with placing, tracking, or canceling orders.

- Help with account setup, updates, or password resets.

- Process refunds, returns, or exchanges according to company policy.

1. Documentation and Record Keeping

- Accurately log customer interactions and transactions in the CRM or system.

- Maintain up-to-date customer records for future reference.

1. Feedback and Follow-up





- Collect customer feedback and suggestions.

- Follow up with customers to ensure satisfaction and resolution.

- Notify teams of recurring issues for process improvement.

1. Adherence to Policies

- Follow all customer service procedures and standards.

- Ensure compliance with company guidelines, data privacy, and security policies.

1. Team Collaboration

- Work closely with other departments (sales, technical support, logistics).

- Share insights and suggestions to enhance service delivery.

Key Skills Required

- Strong communication (verbal and written)

- Empathy and patience

- Problem-solving abilities

- Attention to detail

- Computer literacy (CRM tools, MS Office)

- Time management and multitasking

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Health insurance

- Provident Fund

Education

- Bachelor's (Preferred)

Language

- Hindi (Preferred)

- English (Preferred)

Work Location: In person

📌 Customer Service Officer (Tiruchirappalli)
🏢 Jobbycart technologies private
📍 Tiruchirappalli