Customer Service Manager (Chottanikkara)

Customer Service Manager (Chottanikkara)

16 Oct
|
Frapples Creamery
|
Chottanikkara

16 Oct

Frapples Creamery

Chottanikkara

Key Responsibilities

- Customer Support: Handle all customer enquiries received through the dedicated support number, providing prompt and qualified assistance.
- Online Reputation Management: Monitor and respond to Google Reviews and social media enquiries, feedback, and complaints.
- Outlet Coordination: Direct customers to the nearest or most suitable outlet and coordinate with outlet teams to address their requirements.
- Complaint Management: Track customer complaints, coordinate resolutions, and ensure timely follow-up and closure.
- Reporting: Maintain records of customer interactions, feedback, and complaints, and share periodic reports with management.

How to Apply Interested candidates can share their updated CV to 85890 38787 .

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Manager (Chottanikkara)
🏢 Frapples Creamery
📍 Chottanikkara

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