Customer Service Manager_WBG Operations (Ops)-Customer Service Desk_Pune - Manage and oversee customer service operations to ensure high-quality support.
- Lead the customer service desk team to handle queries and resolve issues efficiently.
- Coordinate with various departments to improve customer satisfaction and operational workflows.
- Monitor performance metrics and implement improvements for service delivery.
- Ensure adherence to company policies and customer service standards.
- Facilitate communication between customers and internal teams.
- Drive initiatives to enhance customer experience and retention.
- Handle escalations and complex customer issues with professionalism.
- Support training and development of customer service staff.
- Maintain a positive and productive work workplace within the customer service department.
📌 Customer Service Manager (Pune)
🏢 Kotak Securities
📍 Pune
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