16 Oct
|
Artech
|
Hyderabad
- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto setting/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
Blended Process : Chat+calls
Work mode: WFO, Night shift
Experience: 2-3 years
Location : Hyderabad
📌 Customer Service Representative (Hyderabad)
🏢 Artech
📍 Hyderabad