Customer Service Executive (Yulu Captain)

About us

Approach Auto Mobility is the official business partner of Yulu in Nashik, building and operating the city's electric shared mobility network. As we launch in Nashik, we're looking for dedicated people to join our founding team.

Role Overview

As a Customer Experience Executive (Yulu Captain), you'll be the first point of contact for customers, helping them with rentals, subscriptions and everyday support. You'll ensure customers have a smooth experience while assisting with the daily operations of the Yulu hub.

Location: Nashik

Work Schedule: On-site | 6 days a week

Key Responsibilities

Help customers with rentals, subscriptions and general questions

Guide users through the Yulu app and onboarding process

Resolve basic customer issues and escalate complex cases when needed

Share customer feedback and suggestions to help improve our services and operations





Build strong relationships with riders to improve customer satisfaction and retention

Encourage referrals and help grow the rider community through positive interactions

Support battery swaps and basic station operations

Keep the hub clean, organised and welcoming for customers

Encourage customers to continue using Yulu services

Required Skills & Experience

Fluent in Hindi and Marathi (English is a plus)

Comfortable using smartphones and basic computer applications

Good communication and people skills

Friendly, responsible and willing to learn

Freshers are welcome to apply

Salary & Advantages

₹12,000 per month

On-the-job training

Be part of a company helping build cleaner and more sustainable transportation

Join the founding team with opportunities to grow as the business expands

📌 Customer Service Executive (Nashik)
🏢 Approach Auto Mobility
📍 Nashik