We are looking for customer-focused professionals to handle credit card customer queries, service requests, and complaints through inbound and outbound calls, while driving cross-selling opportunities through Service-to-Sales (S2S).
Key Responsibilities:
- Handle inbound and outbound calls from credit card customers.
- Resolve customer queries, complaints, and service requests within defined SLAs and TATs.
- Drive cross-selling and upselling opportunities through S2S.
- Achieve targets for AHT, productivity, FCR, CSAT, call quality, and customer retention.
- Ensure process compliance, accurate documentation, and minimal escalations.
- Identify process gaps and contribute to continuous improvement.
Eligibility:
- Graduate in any discipline.
- Experience in customer service / customer care within banking or financial services preferred.
- Credit card servicing and S2S / cross-selling experience will be an advantage.
- Solid communication, problem-solving, and customer-handling skills.
📌 Customer Service Credit CardsS) | Gurgaon DLF (Delhi)
🏢 Manpowergroup Services India
📍 Delhi
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