Job Summary

We are looking for a Customer Relations (CR) Executive to manage customer interactions, collect feedback, handle complaints, and coordinate with internal departments to ensure customer satisfaction.

Key Responsibilities

- Make customer follow-up calls and collect feedback regarding sales and service experiences.

- Handle customer complaints, queries, and concerns professionally.

- Coordinate with Sales and Service teams to resolve customer issues promptly.

- Follow up with customers after vehicle delivery and servicing.

- Maintain customer feedback records and complaint registers.

- Ensure timely resolution and closure of customer concerns.

- Escalate unresolved issues to the concerned manager.

- Maintain customer databases and update CRM software regularly.

- Monitor customer satisfaction and support improvement in customer experience.





- Prepare daily and monthly customer feedback and complaint reports.

- Maintain professional communication and build positive customer relationships.

Candidate Requirements

- Graduate in any discipline.

- 1–3 years of experience in customer relations or customer handling, preferably in an automobile dealership.

- Good communication skills in English, Hindi, and Gujarati.

- Strong telephone etiquette and complaint-handling skills.

- Basic knowledge of MS Excel and CRM software.

- Good coordination, follow-up, and problem-solving skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages

- Cell phone reimbursement

- Flexible schedule

- Internet reimbursement

- Provident Fund

Work Location: In person

📌 Customer Relationship Officer (CRO) (Bharuch)
🏢 NANAVATI MOTORS
📍 Bharuch