Company Description BlackBuck Limited, founded in 2015, is India’s largest trucking platform and a pioneer in digitizing the traditionally offline trucking ecosystem. The company builds end-to-end digital solutions that help fleet owners across India manage and grow their businesses efficiently. Backed by solid data science and engineering capabilities, BlackBuck uses large-scale transaction data to develop future-ready products for truckers and shippers.

Its robust digital infrastructure supports truckers with services such as load discovery, payments, telematics, and financing. Today, more than 1 million truckers across 100,000 villages in India transact on the BlackBuck platform.

Role Description The Customer Relationship Officer is a full-time, on-site role based in Moth, focused on building and maintaining strong relationships with truckers, fleet owners, and other customers using BlackBuck’s platform. This role involves engaging with customers on a daily basis to understand their needs, resolve queries, and ensure a smooth experience across services such as loads, payments, telematics, and financing. The individual will monitor customer accounts, follow up on service usage, and support customers in adopting new products and features.

Responsibilities include coordinating with internal teams to address issues promptly, gathering feedback to improve services, and contributing to local sales and engagement initiatives.



The role requires consistent on-ground presence, accurate documentation of interactions, and proactive communication to drive customer satisfaction and retention.

Qualifications

- Candidates should possess strong Business Relationship Management skills to build long-term, trust-based relationships and manage key customer accounts effectively.
- Candidates should possess basic Finance knowledge to support customers with payment processes, invoicing, and understanding credit or financing options.
- Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to explain digital solutions in simple terms.
- Candidates should possess Customer Service skills, including problem-solving, empathy, and timely issue resolution to ensure a positive customer experience.
- Candidates should possess Sales skills to identify customer needs, promote relevant services, and contribute to customer acquisition and retention.
- Relevant qualifications such as a diploma or bachelor’s degree in Business, Commerce, or a related field are preferred; prior experience in logistics, transportation, or fintech is an advantage.
- Comfort working with digital platforms and mobile applications, local language proficiency, and the ability to work on-site in Moth with minimal supervision are beneficial.

📌 Customer Relationship Officer (Moth)
🏢 BlackBuck
📍 Moth