- Job Summary

We are looking for a customer-focused CRM Executive to manage customer enquiries, feedback, complaints, and follow-ups, ensuring customer satisfaction and timely resolution of concerns.

Key Responsibilities

- Handle customer enquiries, feedback, and complaints related to sales and service.

- Follow up with prospective customers and coordinate with the Sales Team regarding test drives, bookings, and vehicle deliveries.

- Contact customers after vehicle delivery and servicing to collect feedback and check satisfaction levels.

- Handle customer concerns related to vehicle delivery, servicing, billing, and staff behaviour.

- Coordinate with the Sales Team, Service Advisors, and Service Manager to resolve customer complaints.

- Ensure timely follow-up and closure of customer concerns.

- Maintain customer databases, complaint registers, and follow-up records.

- Remind customers about periodic vehicle servicing and maintenance schedules.

- Monitor customer satisfaction and identify areas for improvement.





- Escalate unresolved complaints to the concerned manager.

- Prepare daily and monthly CRM reports and maintain proper documentation.

- Ensure a positive customer experience and build long-term customer relationships.

Candidate Requirements

- Graduate in any discipline.

- 1–4 years of experience in CRM or customer handling, preferably in an automobile dealership.

- Good communication skills in English, Hindi, and Gujarati.

- Strong customer-handling, coordination, and problem-solving skills.

- Knowledge of MS Excel and CRM software.

- Valuable telephone etiquette and follow-up skills.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience

- Customer service: 1 year (Preferred)

- Automotive service: 3 years (Preferred)

Location

- Surat, Gujarat (Preferred)

Work Location: In person

📌 Customer Relationship Manager (CRM) (Surat)
🏢 NANAVATI MOTORS
📍 Surat