Company Name: Barbrik Project Limited

Job Title: Customer Relationship Manager (CRM)

Job Location: Raipur, Chhattisgarh

Department: Customer Relationship Management

Salary: As per experience and company standards

Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-oriented Customer Relationship Manager (CRM) with excellent English communication and fluency to manage customer relationships, handle inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should have robust interpersonal skills, a professional attitude, and the ability to communicate effectively with clients and internal teams.

Roles and Responsibilities

- Manage customer relationships and maintain effective communication with clients.
- Handle customer inquiries, complaints, feedback, and service requests professionally.
- Communicate fluently in English through phone calls, emails, and meetings.
- Maintain regular follow-ups with customers to ensure timely resolution of their concerns.
- Coordinate with internal departments to address customer requirements and issues.
- Maintain accurate customer records, interaction logs, and CRM database updates.
- Prepare customer reports, feedback summaries, and follow-up status reports.
- Ensure a positive customer experience and build long-term customer relationships.
- Monitor customer satisfaction and identify opportunities to improve service quality.




- Handle customer escalations professionally and ensure timely resolution.

Required Qualifications & Skills

- Graduate in any discipline; a degree in Business Administration or a related field is preferred.
- Excellent English speaking and writing skills are mandatory.
- Strong verbal communication, presentation, and interpersonal skills.
- Good proficiency in MS Office, especially Excel, Word, and Outlook.
- Knowledge of CRM software and customer management tools is preferred.
- Strong problem-solving, coordination, and follow-up skills.
- Ability to handle multiple tasks and communicate professionally with clients.
- A customer-focused approach with a positive attitude.

Experience

- 2–4 years of experience in Customer Relationship Management, customer service, client coordination, or a similar role is preferred.
- Freshers with excellent English fluency and strong communication skills may also be considered.

Preferred Candidate Profile

- Fluent and confident in spoken English.
- Professional personality with good client-handling skills.
- Strong email drafting and telephone etiquette.
- Presentable, proactive, and capable of managing customer relationships independently.

How to Apply Interested candidates can share their updated CV through:

WhatsApp: +91 92326 14176

Email: [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Raipur)
🏢 Barbrik Project
📍 Raipur