Company Description Thangals Jewellery, established in 1974, is a trusted name in the jewelry industry, known for its craftsmanship and elegant designs. With nearly five decades of experience, the company has built a solid reputation for impeccable quality and timeless pieces. Thangals sources high-grade gemstones and precious metals and subjects each piece to rigorous quality checks to ensure durability and integrity.

The company is committed to ethical and sustainable practices, contributing to a responsible and customer-focused jewelry business.

Role Description The Customer Relationship Executive is a full-time, on-site role based at Thangals Jewellery in Kozhikode. This role involves welcoming and assisting customers in the showroom, understanding their needs, and guiding them through product selections to ensure a positive buying experience. The position includes managing client queries and concerns, maintaining accurate customer records,



and following up with clients to build long-term relationships and loyalty.

The executive will coordinate with internal teams to resolve issues promptly, support sales activities, and uphold service standards that reflect the company’s values of trust and quality.

Qualifications

- Ability to ensure high levels of Customer Satisfaction through attentive service and follow-up.
- Strong Customer Service and Client Relations skills to manage inquiries, feedback, and ongoing relationships.
- Experience in Business Relationship Management to support repeat business and long-term client engagement.
- Excellent Communication skills, including clear verbal interaction and professional correspondence.
- Comfort working in a showroom environment with a customer-first approach.

📌 Customer Relationship Executive (Kozhikode)
🏢 Thangals Jewellery
📍 Kozhikode