Customer Relationship Executive (CRE)

About Royal Drive

Royal Drive is a premium pre-owned automobile dealership committed to delivering quality vehicles and an exceptional customer experience.

Job Summary

Royal Drive is looking for a customer-focused Customer Relationship Executive (CRE) to manage customer enquiries, coordinate appointments, follow up on leads, and ensure smooth communication throughout the customer journey.

Key Responsibilities

- Handle customer enquiries through calls and other communication channels.
- Follow up on leads and coordinate customer appointments.
- Maintain customer information, CRM records, and daily MIS reports.
- Coordinate with sales teams to ensure timely responses to enquiries.
- Ensure effective lead management and minimize lead leakage.




- Build positive customer relationships and support customer satisfaction.

Requirements

- 0–2 years of experience in customer service, telecalling, or CRM; freshers may apply.
- Good communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Customer-oriented attitude with good follow-up and coordination skills.

Job Details

- Company: Royal Drive
- Location: Kochi, Kerala
- Experience: 0–2 Years
- Employment Type: Full time
- Work Location: In Perso

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 Royal Drive
📍 Kochi