Company Description Ma Sarada Group is a fast-growing real estate development firm that began operations in 2006, with projects across Karnataka, West Bengal, and Odisha. The group has developed substantial residential and hospitality assets, including affordable living spaces such as Ma Sarada – Maa Tara Rathnam, Ma Sarada – Casa Estrella in Bengaluru, and Swarna Sagar and Satyam Shivam in West Bengal.

In 2017, the group expanded into hospitality with Mohor Kutir Resorts, a three-star property in Santiniketan, West Bengal.

Ma Sarada

Group focuses on creating affordable housing and hospitality solutions that enhance community living while integrating sustainable practices like solar energy use and water conservation at construction sites.

Role Description The Customer Relationship Manager is a full-time, in office role based in Bengaluru.maintaining accurate customer records, and ensuring timely communication on project updates, payments, and documentation.

The Customer Relationship

Manager will also handle customer issue resolution, support handover processes for residential and hospitality units, and assist in building long-term relationships that support referrals and repeat business. The role involves preparing reports on customer satisfaction,



tracking service quality metrics, and contributing to process improvements that enhance the overall customer experience.

Qualifications

- Strong customer service and relationship management skills, with the ability to handle inquiries, resolve issues, and maintain long-term client trust.
- Experience in communication and interpersonal skills, including clear spoken and written communication and effective negotiation.
- Proficiency in basic office tools and CRM or customer database systems, with strong attention to detail and record-keeping accuracy.
- Knowledge of real estate or hospitality operations, including sales processes, documentation, and handover procedures, is highly beneficial.
- Ability to work on-site with cross-functional teams, manage multiple priorities, and maintain professionalism in a fast-paced environment.
- Bachelor’s degree in Business, Commerce, Hospitality Management, or a related field preferred; relevant work experience in customer-facing roles is an advantage.
- Comfort working with diverse customer groups and commitment to delivering an inclusive, respectful, and non-discriminatory service experience.

📌 Customer Relationship Manager (Bengaluru)
🏢 Ma Sarada Constructions
📍 Bengaluru