Customer Relationship & Collection Executive

Recruiter: D2D Express Pvt Ltd

Location: Sector 50, Gurgaon

Compensation: 18K-22K/month

Joining: Immediate

Role Overview

D2D Express is hiring a Customer Relationship & Collection Executive to ensure timely payment collections from clients (primarily schools and institutions) while maintaining strong, trust-based relationships. The role requires excellent communication skills, a soft yet persuasive approach, and the ability to safeguard client goodwill while driving financial discipline.

Key Responsibilities

- Call and follow up with clients to ensure timely payment collection.
- Build and nurture positive client relationships, ensuring trust in the brand.
- Convince clients effectively with polite yet impactful communication.
- Maintain detailed records of every call, follow-up, and payment status.
- Prepare daily/weekly reports on collection progress and client interactions.
- Coordinate with internal teams to resolve client queries promptly.




- Escalate issues professionally while preserving client respect.

Required Skills & Qualities

- Strong verbal communication and listening skills.
- Soft-spoken yet confident and persuasive personality.
- Ability to handle sensitive conversations with tact.
- Organized and detail-oriented with strong reporting discipline.
- Proficiency in MS Excel/Google Sheets for maintaining records.
- Prior experience in client servicing, payment collection, or tele-calling preferred.

Why Join D2D Express?

- Opportunity to work in a client-facing role with impact.
- Exposure to institutional clients and long-term relationship management.
- Growth-oriented setting with performance-linked rewards.
- Be part of a brand that values trust, precision, and professionalism.

Interested candidates can apply on this job post or share your resume at [email protected]

📌 Customer Relationship & Collection Executive (Gurugram)
🏢 D2D Express Private
📍 Gurugram