Company Description Medcity International Academy (MIA) is a premier skilled training and coaching institution headquartered in Kannur, Kerala, India, with multiple centres across Kerala and Karnataka. It is recognized as a leading provider of English language proficiency and professional assessment test training, supporting learners aiming for international exam success and global employability. MIA offers specialized preparatory programs for a wide range of language tests and healthcare licensing exams, supported by experienced trainers certified by global bodies.

The academy blends evidence-based teaching methodologies, digital tools, and personalized coaching to support both online and classroom learners. Its mission is to expand global opportunities for professionals and students across healthcare and other key sectors through impactful education and strategic training.

Role Description The Customer Relations Manager is responsible for overseeing the end-to-end experience of prospective and enrolled learners at the Kollam center in an on-site, full-time capacity. This role includes guiding inquiries and admissions, managing student interactions, addressing concerns, and ensuring timely resolution of issues with a focus on quality service. The manager will coordinate with academic, operations, and placement teams to ensure smooth delivery of programs, accurate information sharing, and consistent follow-up.

Daily tasks include supervising front-office activities,



maintaining records in CRM or internal systems, preparing regular reports on learner satisfaction and feedback, and supporting marketing and outreach initiatives. The role also involves implementing customer service policies, training staff on communication standards, and contributing to continuous improvement of the learner experience.

Qualifications

- Strong customer service and client relationship management skills, with the ability to handle inquiries, feedback, and escalations professionally.
- Excellent communication skills, including clear spoken and written English, active listening, and the ability to present information confidently.
- Organizational and administrative skills, such as record-keeping, scheduling, documentation, and basic reporting.
- Competence in using office software, CRM or student management systems, and digital communication tools.
- Experience in education, training, or service-oriented sectors is highly preferred; prior experience in counseling or student advisory roles is an advantage.
- Demonstrated problem-solving abilities, attention to detail, and a learner-centric mindset.
- Ability to work on-site in Kollam, collaborate with cross-functional teams, and manage time effectively in a fast-paced environment.
- Bachelor’s degree in any discipline; qualifications in business, management, education, or communications are beneficial.

📌 Customer Relations Manager (Kollam)
🏢 Medcity International Academy
📍 Kollam