Experience- 2 - 4 years.

Location:Whitefield,Bangalore

Working days:5 days(Onsite)

Interested candidate can send their updated cv to [email protected]

Key Responsibilities

· Coordinate with customers throughout the complete onboarding process.

· Understand and document customer requirements accurately.

· Coordinate with internal teams for account setup and configuration.

· Follow up on customer requirements, integrations, and pending activities.

· Maintain onboarding trackers and ensure timely completion of tasks.

· Coordinate customer testing, UAT, and training.

· Support and coordinate Go-Live activities.

· Monitor initial customer requirements after Go-Live and coordinate issue resolution.

· Identify delays or dependencies and escalate them on time.

· Maintain proper onboarding documentation and status updates.

· Coordinate with Sales, Support, Customer Success, Integration, Product, and other relevant teams.

· Ensure a smooth handover to the Customer Success/Support team after onboarding.

· Maintain skilled and timely communication with customers and internal stakeholders.

· Take ownership of assigned customers and ensure a smooth onboarding experience.

📌 Customer Onboarding Executive (Bengaluru)
🏢 Mcube
📍 Bengaluru