Role & responsibilities

- Manage customer complaints, quality escalations and field failure investigations.

- Drive root cause analysis (RCA), 8D and corrective/preventive actions (CAPA).

- Coordinate with Engineering, Manufacturing and Service teams to resolve recurring quality issues.

- Monitor customer quality metrics, warranty claims and product performance.

- Implement continuous improvement initiatives to enhance product reliability and customer satisfaction.

Preferred candidate profile

- 12+ years of experience in Customer Quality, Field Quality or Quality Assurance within industrial manufacturing.

- Experience in electrical equipment, power products or engineering industries preferred.

- Solid knowledge of RCA, 8D, CAPA, customer complaint handling and quality improvement.

- Experience managing field failures, warranty claims and customer escalations.

- Strong problem-solving, communication and cross-functional coordination skills.

📌 Customer Quality Specialist (Hyderabad)
🏢 Search Advisers Services ( GUJ
📍 Hyderabad