- Training and on-boarding of students post sales.
- Delivering prompt, effective and friendly responses to students across various channels Initiate regular calls with the students to track their progress.
- Proactively manage the success of the assigned students and identify/develop upselling opportunities.
- Build a solid and lasting relationship with the customers Perform any other tasks required to ensure customer satisfaction.
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students Cross sell and upsell the courses offered.