Customer Engagement & Sales Executive

Weblabs | Hyderabad

Product: SportE

About Weblabs

Weblabs is a technology company building digital products and solutions across different industries. One of our products, SportE, is an all-in-one sports facility management platform built to help academies, turfs, clubs and sports facilities manage their everyday operations better — from bookings and customer management to payments, memberships and more.

We are looking for someone who enjoys talking to people, building relationships and understanding what customers actually need.

The Role

As a Customer Engagement & Sales Executive, you will work closely with customers who sign up for SportE and be an important part of their trial and onboarding journey.

Your role will involve regularly checking in with customers, understanding their experience, collecting feedback, addressing concerns and identifying opportunities to convert trial users into paying customers.

This is a people-oriented role. Your ability to communicate, build trust, listen well and have the right approach with customers matters more to us than simply having years of sales experience.

You will also play an important role in helping us understand what customers need from SportE. Your conversations and insights will be shared with our sales, product, design and technology teams and will contribute to how we improve and build the product.

What You Will Do

- Regularly check in with customers who have enrolled for a SportE trial.
- Understand how customers are using SportE and whether they are facing any challenges.
- Speak to customers about their requirements,



experience and overall satisfaction.
- Build a comfortable and positive relationship with customers throughout their trial.
- Collect, document and communicate customer and product feedback.
- Identify customers who are interested or likely to continue using SportE and work towards converting them to a paid plan.
- Explain relevant SportE features and value based on the customer's requirements.
- Follow up consistently through calls and WhatsApp without making interactions feel overly sales-driven.
- Understand common customer concerns, requirements and patterns and communicate these to the internal teams.
- Work with the Sales Manager on leads, follow-ups and conversions.
- Coordinate with cross-functional teams when customer issues or product-related concerns need to be addressed.
- Follow through on customer concerns and ensure they are communicated to the right team.
- Maintain basic records of customer conversations, feedback, trial status and conversion opportunities.

Who We Are Looking For

We are particularly interested in your personality, communication style and approach towards people.

You should be

- Outgoing, approachable and comfortable speaking to new people.




- A confident communicator who can have a natural conversation rather than simply follow a script.
- A valuable listener who can understand what a customer is actually saying.
- Friendly, patient and persistent with follow-ups.
- Comfortable starting conversations and asking questions.
- Persuasive without being overly aggressive or pushy.
- Someone who takes ownership and follows things through.
- Curious and willing to understand the product and how sports facilities operate.
- Comfortable speaking to different kinds of customers and personalities.
- Positive, energetic and comfortable working in a fast-moving, cross-functional environment.
- Open to learning, taking feedback and contributing ideas.

Experience

- 0–2 years of experience in sales, telecalling, customer success, business development or another customer-facing role.
- Freshers with the right personality, communication skills and willingness to learn are welcome to apply.
- Understanding of SaaS, technology or the sports industry is a plus, but not mandatory.

Communication Skills

Fluency in:

- English
- Hindi
- Telugu

Strong spoken communication is important for this role. You should be comfortable communicating with customers across all three languages. Reporting & Team

You will be part of the Weblabs Sales Team, working specifically on SportE, and will report to the Sales Manager.

At Weblabs, customer conversations don't stop with the sales team.

You will work closely with Sales, Product, Design and Technology teams, helping bring the customer's perspective into the way we build SportE.

📌 Customer Engagement and Sales Executive (Hyderabad)
🏢 Weblabs
📍 Hyderabad