Position - CDM,

Role Overview:

We are looking for a proactive and empathetic Customer Delight Manager to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.

Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

Key Responsibilities:

- Handle customer queries, complaints, and requests through call, email, and chat
- Provide accurate information about products/services and resolve issues within defined TAT
- Follow up with internal teams to ensure timely resolution
- Maintain detailed records of customer interactions and feedback
- Escalate unresolved issues to appropriate departments as necessary
- Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals




- Work collaboratively with the sales, service, and operations teams

Skills & Qualifications:

- Bachelor’s degree in any discipline
- 0–3 years of experience in customer service or support roles
- Excellent communication skills (English and Hindi/regional languages)
- Good listening skills and ability to remain calm under pressure
- Proficiency in MS Office and CRM tools is a plus
- Strong problem-solving attitude and customer-first mindset

Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month

Perks

- Flexible schedule
- Health insurance
- Provident Fund

Education:
- Bachelor's (Required)

Experience:
- Customer support: 2 years (Required)

Work Location: In person

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