The Customer Experience team works across complete customer journey - from support and communication to backend operations. We're looking for a detail-oriented, proactive individual who can confidently manage both customer interactions and operational workflows.

Responsibilities

- Own customer communication across email, WhatsApp, social media, and other official channels.
- Assist with orders issues, tracking, returns and exchanges.
- Track customer feedback and recurring concerns to improve overall experience.
- Assist with research-oriented and process-driven tasks across customer experience touchpoints.
- Coordinate with internal teams on customer-facing processes and operational tasks.
- Assist with website-related projects and integrations, including plugins, and operational add-ons.

Requirements

- Solid written communication and attention to detail.
- Ability to manage multiple conversations and workflows simultaneously.
- Ownership-driven and solution-oriented approach.
- Comfortable working with backend systems and operational tools.
- Interest in fashion, culture, luxury, or brand communication.

📌 Customer Communications Intern (Delhi)
🏢 Almost Gods
📍 Delhi