? We’re Hiring: Customer Care Executive

? Job Locations: Tiruppur, Tamil Nadu | Bengaluru, Karnataka

? Department: Customer Support / Customer Service

? Employment Type: Full-Time

? Qualification: Graduate in any discipline

? Experience: 4–5 Years

? Salary: As per company standards and candidate experience

Job Summary

We are looking for an experienced and customer-focused Customer Care Executive to handle customer inquiries, resolve complaints, provide product and service information, and ensure a high level of customer satisfaction.

The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience in customer service and relationship management.

Key Responsibilities

- Handle customer inquiries via phone calls, emails, WhatsApp, and other communication channels.
- Respond to queries related to products, orders, deliveries, payments, and services.
- Resolve customer complaints professionally and promptly.
- Maintain accurate records of customer interactions, complaints, and feedback.
- Coordinate with Sales, Logistics, Accounts, and other departments to resolve customer issues.




- Follow up with customers to ensure timely resolution of concerns.
- Provide regular updates regarding orders, payments, returns, and services.
- Build and maintain solid customer relationships.
- Monitor customer satisfaction and contribute to service quality improvements.

Required Skills
- Excellent communication skills in English and relevant regional languages.
- Strong customer-handling, interpersonal, and problem-solving skills.
- Proficiency in MS Office, especially Microsoft Excel.
- Good telephone etiquette and active listening skills.
- Ability to handle complaints patiently and professionally.
- Strong organizational, multitasking, and time-management abilities.

Educational Qualification & Experience
- Graduation in any discipline is mandatory.
- A degree in Business Administration, Commerce, or a related field is preferred.
- 4–5 years of relevant experience in Customer Care, Customer Support, or Customer Service.

? How to Apply Interested candidates who meet the above requirements are requested to share their updated resumes at [email protected] or contact us at (phone hidden) .

📌 Customer Care Executive (Tiruppur)
🏢 SML Group
📍 Tiruppur