Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_New Delhi - Manage and assist customers facing financial hardship related to credit card payments.
- Oversee the Hardship Assistance Unit to provide tailored support and solutions.
- Coordinate with internal teams to ensure effective resolution of customer issues.
- Maintain strong communication with customers to understand their needs and offer appropriate assistance.
- Handle escalations and ensure compliance with company policies and regulatory requirements.
- Drive customer satisfaction by delivering empathetic and productive service.
- Monitor and report on the performance of the hardship assistance processes.
- Collaborate with credit and risk teams to manage customer accounts under hardship programs.
- Ensure documentation and record-keeping are accurate and up to date.
- Support continuous improvement initiatives within the customer assistance function.
📌 Customer Assistance Manager - Credit Card Hardship Assistance (New Delhi)
🏢 Kotak Securities
📍 New Delhi
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