- Contact customers to remind them about periodic vehicle servicing, follow-ups, and other dealership services.

- Handle incoming and outgoing customer calls professionally.

- Follow up with customers after vehicle sales and service to collect feedback and ensure satisfaction.

- Coordinate with the Sales and Service Departments to resolve customer issues promptly.

- Handle customer complaints and escalate unresolved issues to the concerned manager.

- Maintain accurate customer records, feedback, call logs, and follow-up reports.

- Inform customers about service schedules, offers, promotions, and dealership activities.

- Support customer retention, repeat service visits, and customer loyalty initiatives.

- Monitor customer feedback and coordinate corrective actions to improve service quality.

- Assist in customer satisfaction surveys and other CRM activities.

- Ensure timely communication with customers regarding service updates and vehicle delivery, wherever required.

- Achieve assigned targets for customer follow-ups, feedback collection, and customer satisfaction.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 CRO (Customer Relationship Officer) (Puzhakkal)
🏢 Johns Honda
📍 Puzhakkal