KC Jewellery Manufacturing LLP (Kantilal Chhotalal Group Company) is looking for a dynamic and detail-oriented CRM Executive with experience in order coordination and customer service within the jewellery industry.

If you have strong follow-up skills, ERP knowledge, and experience coordinating between production, diamonds, and sales teams, we would love to connect with you.

Position Details

Role: CRM Executive – Customer Service

Location: Worli, Mumbai

Experience Required: 2+ Years

Industry Preference: Jewellery Manufacturing / Diamond Jewellery

Salary Range: ₹25,000 – ₹45,000 per month

Employment Type: Full time

Key Responsibilities

✔ Order Punching:

Accurately enter and manage customer orders in ERP/CRM systems.

✔ Diamond Coordination:

Follow up with the Diamond Department for stone allocation and availability.

✔ Production Follow-up:

Coordinate with the Production Team to track manufacturing progress and delivery timelines.

✔ Quality Control Coordination:

Ensure finished products pass QC checks before dispatch.

✔ Billing & Documentation:

Assist with invoice preparation and maintain order documentation.

✔ Internal Coordination:





Act as a key link between Sales, Diamond, Production, QC, and Accounts teams.

✔ Order Status Updates:

Provide regular updates to the sales team regarding order progress and delivery schedules.

Key Skills Required

✅ Strong coordination and follow-up abilities

✅ Experience working with ERP / CRM systems

✅ Proficiency in MS Excel

✅ Understanding of jewellery manufacturing workflow

✅ Basic knowledge of diamonds and jewellery terminology

✅ Excellent attention to detail and organization

Preferred Candidate Profile

- Minimum 2+ years of experience in CRM / Order Coordination / Customer Service
- Experience in Jewellery Industry preferred
- Graduate preferred (not mandatory)

Interested candidates may share their resume at: [email protected] or +91 (phone hidden)

Work Location: Worli, Mumbai

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹50,000.00 per month

Benefits

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

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