WE ARE HIRING

Position: CRM Executive

Department: Customer Support & Back Office Operations

Location: Delhi

Experience: 1–4 years

Employment Type: Full-time

About the Role

Jolly Engineering Works is looking for a smart, organised, and responsible CRM Executive to support customer communication, maintain records, handle day-to-day backend operations, and coordinate with our internal sales team.

An important part of the role is managing the Jolly Saathi App, our loyalty and rewards platform for carpenters. The candidate will assist users with registration, verification, KYC, loyalty points, redemption requests, and app-related queries. We value someone who communicates patiently, works accurately, and takes ownership of follow-ups.

Key Responsibilities

1. CRM & Customer Support

· Handle incoming and outgoing customer calls, WhatsApp messages, and emails.

· Assist carpenters with registration, loyalty points, redemptions, and general app queries.

· Maintain positive customer relationships through timely follow-ups and complaint resolution.

· Explain processes patiently to users with limited familiarity with digital applications.

2. App Handling & Backend Operations

· Manage daily backend activities of the Jolly Saathi App, including new registrations and profile checks.

· Review KYC documentation, geotagging information, and registration accuracy; flag duplicate or incorrect entries.

· Process loyalty points and redemption requests according to company guidelines.

· Maintain records of pending approvals, redemptions, and customer requests.

· Coordinate with the technical team on app-related issues.

3. Sales Team Coordination

· Follow up with field sales representatives for new carpenter registrations and incomplete KYC.

· Coordinate on customer queries, pending cases, and registration activity.

· Maintain clear communication and ensure timely completion of assigned follow-ups.

4. Excel,



Reporting & Administrative Work

· Maintain customer databases and prepare daily, weekly, and monthly MIS reports.

· Use MS Excel and Google Sheets for data entry, tracking, and reporting.

· Assist management with documentation, data compilation, and routine administrative assignments.

· Maintain accurate, organised, and confidential customer information.

5. Digital & Marketing Support

· Assist with basic video editing using InShot or similar applications.

· Support small digital and marketing-related assignments.

· Use ChatGPT and other productivity tools for routine drafting and organising information.

Candidate Requirements

· Graduate in any discipline with 1–4 years of experience in CRM, customer support, back-office operations, or customer coordination.

· Good communication skills in Hindi and basic to positive working English.

· Working knowledge of MS Excel, Google Sheets, email, and WhatsApp.

· Comfortable using smartphones, mobile applications, and online dashboards.

· Good data-entry accuracy, organisational skills, and ability to manage calls alongside backend work.

Preferred Skills

· Experience in customer service, CRM, sales coordination, app support, or loyalty programmes.

· Familiarity with customer verification and maintaining Excel-based reports.

· Knowledge of ChatGPT, AI tools, or basic video editing is an added advantage, not mandatory.

Personal Qualities

Honest and dependable; patient and polite with customers; confident in internal coordination; attentive to detail; proactive with follow-ups; and willing to learn new systems.

About the Company

Jolly Engineering Works is an established architectural hardware company with over 80 years of industry experience. This role offers exposure to CRM, customer engagement, app operations, sales coordination, and digital support.

How to Apply

Interested candidates can share their updated CV / Resume

Pay: ₹11,000.00 - ₹33,000.00 per month

Work Location: In person

📌 CRM Executive (North Sikkim)
🏢 Jolly Engineering Works
📍 North Sikkim