Why This Role Matters

This is an exciting opportunity to join the Pune-based team of one of the UK's most innovative healthcare providers. As a Credit Control (Self-Pay) Executive, your primary focus will be self-pay collections ensuring timely payment from private patients and reducing aged debt on self-pay accounts while building strong relationships with patients, embassies, and corporate partners. You may occasionally be asked to assist with insurer-related queries, but this is not the core focus of the role.

Your work will directly contribute to maintaining a healthy financial ecosystem in a fast-paced and rewarding private healthcare environment.

Key Responsibilities

Debt Collection & Account Management

- Monitor and manage the aged debt ledger for self-pay accounts, ensuring proactive follow-up of outstanding invoices.
- Chase overdue payments from self-pay patients via telephone, email, and written correspondence.
- Maintain accurate records of all debtor communications and agreed payment plans.

Stakeholder Liaison

- Liaise primarily with private (self-pay) patients, embassies, and corporate clients to resolve payment queries and disputes, assisting with insurer (PMI)-related queries on an occasional basis as needed.
- Work closely with the billing team to clarify invoice details, authorisations, and coding where required.

Payment Allocation & Reconciliation

- Accurately allocate payments to the correct accounts.
- Reconcile discrepancies between billed amounts and payments received.
- Support the month-end closing process and provide input into financial reporting.
- Occasionally assisting with insurance priors, recoups, refunds, and payment reductions when required,



with the majority of time dedicated to self-pay account management.

Reporting & Compliance

- Provide regular reports on debt status, payment trends, and risk areas to the Credit Control Lead.
- Support internal and external audit documentation.
- Ensure credit control activities comply with GDPR, company policy, and healthcare regulations.

Process Improvement

- Spot recurring payment delays and collaborate with relevant teams to implement improvements.
- Support development and implementation of improved credit control procedures and systems.

Skills & Experience Required

Essential

- 3 to 5 years of experience in Credit Control / Accounts Receivable, preferably in healthcare or the private sector.
- MBA / MCom degree is ideal, though strong graduates with exceptional experience are also encouraged to apply.
- Only candidates currently residing in Pune will be considered for this role.
- We prefer immediate joiners.
- Basic familiarity with private medical insurance (PMI) processes is helpful, as the role may occasionally involve insurer-related queries; however, the primary focus of this role is self-pay patient collections.
- Proficiency in financial software and patient management systems (e.g. Epic, SAP, Meditech).
- Strong numerical ability, attention to detail, and accuracy.




- Excellent verbal and written communication skills.
- Ability to handle sensitive financial discussions with tact and professionalism.

Desirable

- Experience with NHS PPUs, private hospitals, or medical billing teams.
- Familiarity with international patient billing and embassy relationships.
- Understanding of healthcare regulations and compliance standards (e.g. GDPR, CQC).

Personal Attributes

- Confident, assertive, and persuasive strong negotiation skills.
- Organised and proactive able to manage competing priorities.
- Empathetic and qualified when handling patient and client queries.
- A team player who brings solutions, not just problems.

Working Conditions & Benefits

- This is a Work From Office (WFO) role based in Pune, not Work From Home role. A limited hybrid option may be considered only in exceptional circumstances.
- You will regularly collaborate with colleagues across Finance, Billing, Admissions, Commercial, and Patient Services, giving you broad exposure and valuable cross-functional learning opportunities.
- A chance to shape and strengthen financial operations for a leading UK healthcare client.
- Direct collaboration with UK leadership teams, where your work will directly contribute to driving performance, efficiency, and impact.
- We offer a competitive compensation package, along with a generous leave policy, medical insurance, and a collaborative work environment.
- High performers can look forward to clear career growth opportunities.

Please answer the qualifying questions carefully incomplete or casual responses may lead to your application not being considered.

📌 Credit Control Executive, Self-Pay (UK Healthcare) (Pune)
🏢 Ferns Solutions
📍 Pune