Company Description Pelatro is a leading customer engagement solution provider specializing in the telecommunications sector, helping enterprises deliver hyper-personalized and real-time experiences across channels. Headquartered in India, Pelatro operates offices in India, Singapore, and Russia, with global development centers in India, Russia, and the Philippines. The company serves 39 enterprises across 32 countries and has built a reputation for innovation, trust, and stability.

Founded in 2013 and listed on the London Stock Exchange (AIM: PTRO) since 2017, Pelatro has expanded through strategic acquisitions and is recognized by Gartner and Frost & Sullivan for its strength in multichannel and contextual marketing solutions for telecommunications.

Role Description The Consultant – CSD role at Pelatro is a full-time, in office position based in Chittoor. This role involves working closely with telecommunications clients to implement and optimize Pelatro’s customer engagement and campaign management solutions. The Consultant will analyze customer data and business requirements, configure platform features, and support end-to-end solution deployment.

Daily responsibilities include coordinating with cross-functional teams, preparing documentation,



conducting user training, and providing post-implementation support and troubleshooting. The Consultant will also contribute to continuous improvement by sharing feedback from client engagements and suggesting enhancements to products and processes.

Qualifications

- Ability to understand customer engagement, campaign management, and contextual marketing concepts and apply them in telecommunications use cases.
- Strong analytical and problem-solving skills for interpreting business requirements, customer data, and solution performance metrics.
- Experience working with enterprise software implementations, including configuration, testing, documentation, and user training.
- Effective communication and collaboration skills to work with clients, internal product teams, and technical stakeholders.
- Familiarity with telecom products, customer lifecycle management, and CRM or marketing automation platforms is an advantage.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or a related field.
- Ability to work on-site in Chittoor, manage multiple engagements, and adapt to a fast-paced, client-facing environment.

📌 Consultant - CSD (Chittoor)
🏢 Pelatro
📍 Chittoor