Collections Manager_PRIME VISHWAAS_0139_0178_1083596_HRR - Responsible for managing and overseeing the collections process to ensure timely recovery of dues.
- Coordinate with the collections team to implement effective strategies for debt recovery.
- Monitor performance metrics and ensure compliance with company policies and regulatory requirements.
- Liaise with internal departments and external stakeholders to resolve collection issues.
- Drive team performance through training, motivation, and process improvements.
- Maintain accurate records and prepare reports related to collections activities.
- Ensure adherence to ethical standards and customer service excellence during collections.
- Manage escalations and complex cases requiring managerial intervention.
- Collaborate with risk and compliance teams to mitigate potential financial losses.
- Utilize data and analytics to optimize collection efforts and improve recovery rates.