Key Responsibilities

Business & Sales Performance

Own and drive the overall sales and business performance of the assigned cluster. Achieve monthly, quarterly, and annual sales targets across the cluster. Monitor store-wise sales, conversion, average transaction value, productivity, and other key retail KPIs.

Identify gaps in store performance and implement effective action plans.

Drive business growth through local market opportunities, customer initiatives, and sales strategies.

Ensure consistent achievement of store and cluster-level targets.

Multi-Store Retail Operations

Manage and oversee the day-to-day operations of multiple Just In Time stores across Ahmedabad. Conduct regular store visits to ensure operational discipline and adherence to company standards. Ensure consistent execution of SOPs, visual merchandising, grooming, customer service, and brand standards.

Monitor store hygiene, presentation, processes, and compliance.

Coordinate with HO teams including HR, Operations, VM, Inventory, Finance, and Marketing to resolve store-level challenges.

Support current store launches and ensure smooth operational setup.

Store Manager Leadership

Lead, coach, and mentor Store Managers across the assigned cluster. Set clear performance expectations and review Store Manager performance regularly. Develop Store Managers into strong business and people leaders.

Identify capability gaps and coordinate with the training team for development interventions.

Ensure Store Managers effectively manage their teams, targets, customer experience, and store operations.

Build a strong performance-driven culture across the cluster.

Manpower & Team Management

Ensure adequate manpower availability across stores in coordination with HR and Talent Acquisition.



Support manpower planning based on store productivity and business requirements. Monitor employee performance, attendance, attrition, and retention.

Identify high-potential employees and support internal career development.

- Ensure effective onboarding and training of new team members.

Customer Experience

Ensure a consistently premium customer experience across all stores. Monitor customer feedback and address escalated customer concerns. Ensure teams maintain high standards of grooming, product knowledge, selling skills, and customer engagement.

Drive customer retention and relationship-building initiatives.

Inventory & Store Controls

Monitor stock availability and ensure optimum inventory levels across stores. Coordinate with inventory and supply chain teams for stock movement and requirements. Monitor stock ageing, fast-moving and slow-moving products, and inventory-related gaps.

Ensure adherence to company processes related to stock, cash, billing, and store controls.

- Identify and escalate operational risks or discrepancies promptly.

Market & Competitor Understanding

Stay updated on local market trends, customer preferences, and competitor activities. Understand the competitive retail environment across Ahmedabad. Identify opportunities for improving store performance and strengthening Just In Time's market presence.





Share relevant market insights and recommendations with senior management.

Reporting & Review

Prepare and present regular cluster performance updates to senior management. Track store-wise sales, targets, productivity, manpower, conversion, inventory, and other relevant KPIs. Conduct regular reviews with Store Managers and follow up on agreed action plans.

Provide data-driven insights and recommendations for improving cluster performance.

Requirements & Qualifications

Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field. 8+ years of experience in retail sales and operations. Strong experience in managing multiple stores / a retail cluster.

Experience managing and developing Store Managers and large retail teams.

Proven experience in achieving sales targets and improving store productivity.

Strong understanding of retail KPIs, sales conversion, ATV, UPT, productivity, and customer experience.

Strong leadership and people-management skills.

Excellent communication, stakeholder management, and problem-solving abilities.

Strong analytical and business acumen.

Experience in premium/luxury retail, watches, jewellery, fashion, lifestyle, or other high-value retail categories will be preferred.

- Willingness to travel across Ahmedabad and nearby locations as required.

Key Success Measures

Cluster sales achievement Store-wise target achievement

Store productivity and conversion

Average Transaction Value (ATV) and UPT

Store Manager performance

Customer experience and service standards

Team stability and attrition

Inventory and operational controls

- New store launch and ramp-up performance

📌 Cluster Manager (Ahmedabad)
🏢 Jobinsight Consulting
📍 Ahmedabad