Position Summary The Clinical Transformation Manager Cardiac Sciences is responsible for the end-to-end operational, financial, and clinical quality performance of the Cardiac Sciences Speciality, including Cardiology, Cardiac Surgery (CTVS), Interventional Cardiology (Cath Lab), Structural Heart , Cardiac Rhythm management and Cardiac Critical Care/CTICU. The role bridges clinical excellence with business growth, acting as the single point of Interface for the Speciality’s P&L;, patient experience, physician relations, and strategic development & innovation with sub-speciality therapeutic development of the area

Key Responsibilities

1. Strategic & Business Growth

- Develop the annual business plan for the Cardiac Sciences speciality, including volume growth, revenue targets, and market share objectives.
- Identify opportunities to expand service offerings (e.g., Develop & establish structural heart programs, TAVR, EP/device therapy, heart failure clinics, Atrial fibrillation offerings etc
- Monitor referral networks with cardiologists, physicians, and corporate/insurance partners, with hospital / unit level market development team, referral marketing team & corporate marketing team
- Benchmark Clinical speciality performance against competitor institutions and national/international standards.

2. Operations Management

- Monitor OPD volumes & growth across major Units, Procedure volumes for Cath Lab, Cardiac OT, CTICU, and cardiac wards, ensuring optimal bed and resource utilization.
- Monitor & provide strategic guidance to Unit level Clinical Trx Manager - Cardiac Sciences for patient flow, TAT (turnaround times) for procedures, and elective/emergency case scheduling in coordination with clinical teams.
- Monitor and facilitate optimize equipment utilization, procurement planning, and consumable/implant inventory (stents, valves, devices) in partnership with biomedical and supply chain teams & unit level Clinical Trx manager

3. Financial Performance

- Monitor the P&L; for the clinical specialty : revenue, cost of care, contribution margin etc & report dashboard to Leadership
- Track case costing, package pricing, and payer mix (cash, insurance, TPA, government schemes).




- Facilitate any cost optimization initiatives with Hospital units without compromising clinical quality.
- Prepare monthly/quarterly MIS reports and present performance reviews to leadership.

4. Quality, Safety & Compliance

- Ensure adherence to NABH/JCI and other regulatory/accreditation standards specific to cardiac care.
- Monitor clinical quality indicators — door-to-balloon time, surgical site infection rates, CTICU mortality/morbidity, readmission rates, complication rates.
- Facilitate root cause analysis (RCA) for major adverse events and drive corrective/preventive action plans, with consistent support from Unit DMS
- Champion patient safety protocols and infection control practices in major units, for Cardiac sciences , with execution by unit DMS, nursing & unit Quality team

5. Physician & Stakeholder Relations

- Serve as the primary liaison between hospital administration leadership and cardiac consultants/surgeons, across major units
- Support recruitment, onboarding, and retention of cardiac specialists.
- Manage relationships with device/pharma Cos for driving Enterprise value for Apollo and coordinate with group procurement office for major strategic clinical events, strategic clinical & financial grant etc

6. Patient Experience

- Drive initiatives to improve patient and family satisfaction scores (HCAHPS or equivalent).
- Oversee if any major grievance redressal specific to the clinical speciality & help & guide the unit level Clinical Trx manager
- Monitor implementation of clear communication protocols for pre-op counselling, informed consent, and discharge planning across major units for Cardiac sciences

7. People Management

- Mentor unit level Clinical Trx manager/ Coordinator
- Facilitate & coordinate training and CME programs for clinical and nursing staff.

8. Data & Reporting

- Maintain dashboards for volumes, outcomes, revenue, and quality metrics.
- Support clinical research, registries,



and outcome publication initiatives where applicable.
- Set up Clinical Governance cadence & present quarterly clinical speciality performance dashboards to CMS & Leadership and hospital leadership as per regular frequency/ governance cadence

Key Result Areas (KRAs) / KPIs

Area

Sample Metric ( for the Speciality)

Volume Growth

OPD footfalls, OP-IP conversion, Cath Lab procedures, surgical volumes (YoY growth), Cardiac Rhythm devices procedure volume, Referral pipeline to Heart Tx & conversion

Financial

Revenue, cost per case, YOY procedure / volume growth, market share

Quality

Door-to-balloon time, SSI rate, CTICU LOS, 30-day readmission

Patient Experience

Satisfaction score, complaint resolution TAT

Operational Efficiency

Cath Lab/OT utilization %, bed occupancy, turnaround time

Compliance

NABH/JCI audit scores, zero regulatory non-conformances

Required Qualifications

- Bachelor’s in Medicine ( MBBS) , with MD / MS or Bachelor's/Master's in Hospital Administration (MHA/MBA-Healthcare), Nursing, or allied health sciences; a clinical background (medicine,nursing/paramedical) may be preferred for this speciality, but not mandatory
- 10-15 years of overall healthcare management experience, with at least 4–5 years in cardiac sciences/critical care operations or service line management is preferred
- Prior experience in a NABH/JCI accredited tertiary care or cardiac specialty hospital preferred.

Key Skills & Competencies

- Strong understanding of cardiac care clinical pathways and terminology
- Clinical Leadership, Clinical Transformation & Innovation
- Drive sub-speciality Clinical Programs execution under Cardiac Sciences
- Financial acumen — P&L; understanding, costing, budgeting
- Strong Stakeholder connect & management, especially with senior consultants/surgeons
- Data-driven decision-making and dashboard/MIS proficiency
- Change management
- Robust on-ground execution experience for clinical programs at scale
- Crisis management and composure under high-acuity operational pressure
- Excellent communication, negotiation, and interpersonal skills
- Familiarity with HMIS/EMR systems and healthcare analytics tools

📌 Clinical Transformation (Chennai)
🏢 Apollo Hospitals
📍 Chennai