: Client Servicing Lead

Position: Client Servicing Lead

Number of Vacancies: 1

Location: Panchkula

Compensation: As per industry standards

Partners Advertising Private Limited is inviting applications from interested and qualified candidates for the position of Client Servicing Lead. The ideal candidate will have strong client relationship management, communication, and coordination skills, along with the ability to understand client requirements, manage accounts, and ensure the successful execution of marketing and advertising campaigns. The candidate should be confident in handling clients, coordinating with internal teams, and delivering excellent client service.

Punjabi language proficiency is mandatory. Candidates must be able to read, write, and speak Punjabi fluently.

Key Responsibilities

- Serve as the primary point of contact for assigned clients and build strong, long-term professional relationships.
- Communicate with Punjabi-speaking clients to understand their business objectives, campaign requirements, expectations, and feedback.
- Read and understand Punjabi-language briefs, documents, messages, and other client communications.
- Write and respond to client communications in Punjabi wherever required.
- Review and proofread Punjabi content to ensure language accuracy, clarity, grammar, and appropriate use of vocabulary.
- Manage day-to-day client servicing activities, ensuring smooth communication between clients and internal teams.
- Understand client briefs and translate them into clear, actionable instructions for content writers, graphic designers, digital marketing specialists, and other relevant teams.
- Coordinate with internal departments to ensure timely execution and delivery of client projects and campaigns.
- Prepare and communicate project timelines, campaign updates, deliverables, and status reports to clients.




- Monitor project progress and follow up with internal teams to ensure deadlines and quality standards are met.
- Handle client queries, feedback, concerns, and escalations professionally and provide effective resolutions.
- Review creative concepts, content, and campaign deliverables to ensure alignment with client expectations and brand guidelines.
- Identify opportunities to strengthen client relationships, improve service quality, and expand existing accounts.
- Participate in client meetings, presentations, briefings, and project review discussions.
- Maintain accurate records of client communications, meeting notes, project briefs, approvals, and deliverables.
- Coordinate with the business development team to support client retention, account growth, and new business opportunities.
- Ensure client satisfaction through proactive communication, efficient coordination, and consistent service delivery.
- Manage multiple client accounts simultaneously while maintaining high standards of professionalism and accountability.

Requirements
- Bachelor's degree in Marketing, Business Administration, Mass Communication, Public Relations, or a related field.
- Proven experience in client servicing, account management, customer relationship management, or a similar role.
- Punjabi proficiency is mandatory: Candidates must be fluent in reading, writing, and speaking Punjabi.
- Strong reading and writing skills in Gurmukhi script are essential for understanding client briefs, reviewing Punjabi content, drafting written communications,



and coordinating with Punjabi-speaking clients.
- Good command of Hindi and English for professional communication, internal coordination, and documentation.
- Robust interpersonal, presentation, negotiation, and relationship-building skills.
- Ability to understand client briefs, identify requirements, and communicate them clearly to internal teams.
- Excellent organizational and project coordination skills, with the ability to manage multiple accounts and deadlines.
- Strong problem-solving abilities and a proactive approach to handling client concerns and resolving issues.
- Understanding of advertising, branding, digital marketing, social media, and creative campaign processes.
- Ability to coordinate effectively with creative, content, digital marketing, and production teams.
- Proficiency in email communication, spreadsheets, presentations, and client or project management tools.
- Strong attention to detail, professionalism, and a client-focused mindset.
- Ability to work independently, take ownership of client accounts, and perform effectively under pressure.
- Previous experience in an advertising agency, digital marketing agency, media company, or creative services organization will be an added advantage.

Process to Apply Interested candidates can send their updated resume and cover letter to [email protected] or apply through LinkedIn.

Join Partners Advertising Private Limited and help build lasting client partnerships through effective communication, strategic coordination, and exceptional client servicing.

Important: Reading, writing, and speaking Punjabi fluently in Gurmukhi script is a mandatory requirement for this position. Candidates must be comfortable handling Punjabi-language client communication independently.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Client Servicing lead (Panchkula)
🏢 Partners Advertising
📍 Panchkula