Key Responsibilities

Client Relationship Management

· Independently manage day-to-day communication with assigned clients.

· Build strong, long-term client relationships.

· Understand client objectives, requirements and expectations.

· Lead client calls, meetings and project updates.

· Proactively identify requirements and provide solutions.

· Manage client feedback, changes and escalations.

Event Briefing & Project Planning

· Understand and interpret detailed client briefs.

· Convert requirements into clear internal briefs and action plans.

· Develop timelines, deliverable trackers and responsibility matrices.

· Coordinate Creative, Production, Technical, Logistics, Hospitality and other teams.

· Ensure stakeholders understand responsibilities and deadlines.

· Support client presentations, proposals, concepts and pitch documents.

End-to-End Event Management

· Own assigned events from briefing to closure.

· Coordinate project deliverables and timelines.

· Monitor milestones, approvals, dependencies and risks.

· Conduct internal reviews to keep projects on track.

· Coordinate site visits, venue inspections, rehearsals and walkthroughs.

· Ensure approved concepts and requirements are translated accurately into execution.

Creative & Content Coordination

· Work with Creative and Strategy teams on concepts and presentations.

· Translate client feedback into clear creative direction.

· Coordinate branding, communication, scripts, content and collateral.

· Manage feedback and approval cycles.

Production & Vendor Coordination

· Coordinate with Production and Operations teams.

· Understand fabrication, branding, AV, stage, technical,



hospitality and logistics requirements.

· Coordinate vendors where required.

· Track production timelines and quality.

· Identify execution challenges in advance.

Commercial & Scope Management

· Understand estimates, budgets and approved scope.

· Coordinate with commercial/accounts teams.

· Identify scope changes and additional requirements.

· Ensure additional requirements are documented and commercially evaluated.

· Support approvals, POs and commercial documentation.

· Maintain awareness of project profitability and cost implications.

Event-Day Management

· Act as the key client coordination point during setup and execution.

· Be present on-site as required.

· Coordinate client, production, technical, hospitality and operations teams.

· Ensure deliverables are executed as approved.

· Handle last-minute changes professionally.

· Take ownership of resolving issues.

Documentation & Reporting

· Prepare Minutes of Meetings and action trackers.

· Maintain timelines, approvals and communication records.

· Prepare project status updates.

· Coordinate post-event reports and documentation.

· Ensure proper project handover and closure.

Business Development & Client Growth

· Identify opportunities within existing accounts.

· Understand upcoming client requirements.





· Support repeat business and client retention.

· Contribute to pitches and new business proposals.

· Build relationships with multiple client stakeholders.

· Support account growth with the Account Director / Business Head.

Key Skills & Competencies

· Strong client relationship management and communication.

· Strong planning, project coordination and follow-up.

· Good understanding of event production and execution.

· Ability to manage multiple projects and stakeholders.

· Solid presentation, negotiation and interpersonal skills.

· Excellent attention to detail and ownership.

· Problem-solving and crisis-management ability.

· Ability to coordinate Creative, Strategy, Production, Technical, Logistics, Hospitality and Finance teams.

· Commercial awareness of budgets, scope and profitability.

· Proficiency in MS Office / Google Workspace and project trackers.

Ideal Candidate

· 4–5 years of relevant experience in Events, Experiential Marketing, Advertising, MICE, Conferences or related industries.

· Independently managed client accounts and events.

· Confident in client meetings and presentations.

· Comfortable managing senior client stakeholders.

· Able to drive projects from briefing to execution.

· Demonstrates maturity, ownership and strong follow-through.

· Comfortable working under pressure and handling last-minute changes.

· Willing to travel and work extended hours during event execution.

· Has an account-growth mindset and identifies repeat-business opportunities.

Interested candidates can share their CVs on [email protected]

📌 Client Servicing Manager - Events (Delhi)
🏢 Xcel HR Solutions
📍 Delhi