Department: SaaS

Location: Bengaluru

Description

Job Summary The Client Services Specialist (CSS) is responsible for delivering an exceptional customer support experience by investigating, troubleshooting, and resolving customer issues related to the Infor Nexus platform. The successful candidate will partner with customers, carriers, suppliers, and internal teams to ensure timely resolution of cases while maintaining high levels of customer satisfaction.

This role requires strong analytical and communication skills, customer-centric problem solving, and the ability to work effectively in a fast-paced global support setting.

Experience in supply chain operations, logistics, transportation, or enterprise software support is highly desirable.

Key Responsibilities A Typical Day in the Life Includes:

- Deliver a high-quality customer support experience through effective ownership and management of customer cases.
- Investigate, troubleshoot, and resolve functional and technical issues within the Infor Nexus platform.
- Manage customer interactions through multiple support channels including case management systems, email, and phone.
- Analyze customer-reported issues and drive them through resolution while ensuring timely updates and transparent communication.
- Collaborate with Product Development, Cloud Operations, Professional Services, and other internal teams to resolve complex customer issues.
- Assist customers in completing transactions and business processes within the Infor Nexus platform.
- Support integrations, EDI transactions, file flows, and supply chain workflows across customer environments.
- Document troubleshooting findings, solutions, and best practices to improve knowledge sharing and operational efficiency.
- Contribute to knowledge base articles, process documentation, and continuous improvement initiatives.
- Maintain strong product knowledge and continuously develop expertise in Infor Nexus solutions and related technologies.




- Identify opportunities for process improvements that enhance customer experience and support effectiveness.
- Participate in training, mentoring, and cross-functional learning initiatives.

Basic Qualifications

Education and Experience

Required

- Bachelor's degree in Engineering, Information Technology, Supply Chain Management, Business, or a related field.
- 4-7 years of experience in customer support, application support, SaaS support, technical support, or operations.
- Experience supporting enterprise software applications in a customer-facing environment.
- Strong understanding of case management and incident management processes.

Preferred Qualifications

- Experience supporting supply chain, transportation, logistics, or trade management applications.
- Exposure to EDI, system integrations, APIs, file transfer technologies, or related data exchange solutions.
- Experience working in a SaaS or cloud-based software environment.
- Knowledge of ITSM tools such as ServiceNow or similar ticketing platforms.

About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.



Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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📌 Client Service Specialist (Supply Chain, Customer Handling) (Bengaluru)
🏢 Infor
📍 Bengaluru