WE ARE HIRING | Relationship Manager AFFLUENT CREDIT CARDS

Location: Gurgaon

Budget: Up to 9 LPA

Joining: Immediate Joiners Only

Only Male candidates must apply.

Key Responsibilities

- Manage relationships with affluent clients and premium credit cardholders and HNI Clients.
- Deliver personalized, high-quality customer service and ensure an exceptional client experience.
- Act as the primary point of contact for premium credit card-related queries and concerns.
- Provide concierge and lifestyle assistance, including hotel and flight bookings, event planning, rewards redemption, and other premium services.
- Coordinate with internal teams such as Operations, Sales, and Technology for quick query resolution.
- Handle escalations efficiently and ensure high customer satisfaction and retention.
- Maintain accurate client interaction records and follow service processes.
- Build strong client relationships through skilled communication and personalized support.

Candidate Requirements





- Graduate or above.
- Minimum 2 years of relevant experience in relationship management or customer-facing roles.
- Experience in premium credit cards, airlines, hospitality, concierge services, or premium customer service is preferred.
- Excellent verbal communication skills in English and Hindi; regional languages are an advantage.
- Strong interpersonal, problem-solving, and stakeholder management skills.
- Ability to handle multiple queries and deliver premium client service.
- Immediate joiners only.

Preferred Industry Background

Premium Credit Cards / Banking

Airlines & Hospitality

Concierge & Lifestyle Services

Premium Customer Service / Escalation Desk

MNC Customer-Facing Roles

Interested candidates can share their updated CV at (phone hidden) - HR Sonam.

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