Job Summary

We are looking for a proactive, organized, and responsible Client Relations & Operations Executive to manage client communication, coordinate tasks with the internal operations team, monitor work progress, and prepare regular performance reports for management.

The candidate will act as a bridge between clients, employees, and management, ensuring that all client requirements are properly communicated, tasks are completed within deadlines, and management receives accurate updates on operational performance.

In short, the candidate should posses:

-Strong communication skills,

-Advanced Excel knowledge, and

-Experience in operations coordination or MIS reporting.

Key Roles & Responsibilities

1. Client Relationship Management

* Act as the primary point of contact for clients.
- Receive client requests, queries, and service requirements.
- Communicate client requirements clearly to the operations team.
- Provide regular updates to clients regarding task progress.
- Follow up with clients for pending documents, information, and approvals.
- Maintain professional relationships and ensure client satisfaction.

1. Task Allocation & Operations Coordination

* Record and organize all tasks received from clients.
- Coordinate with the operations team to assign tasks to the appropriate employees.
- Set priorities and communicate expected completion dates.
- Ensure employees clearly understand their assigned responsibilities.
- Coordinate between departments to ensure smooth workflow.
- Escalate delays, operational issues, and urgent requirements to management.

1. Task Tracking & Deadline Management

* Maintain a centralized task tracker.
- Monitor daily progress of assigned tasks.
- Follow up with employees on pending and overdue work.
- Track completed, ongoing, and delayed tasks.




- Ensure timely completion of client deliverables.
- Identify bottlenecks and recommend corrective actions.

1. Employee Performance Monitoring

* Track employee-wise task allocation and completion.
- Monitor employee productivity and adherence to deadlines.
- Prepare weekly and monthly employee performance reports.
- Identify employees with high productivity and areas requiring improvement.
- Evaluate task completion efficiency, work quality, and responsiveness.
- Present performance observations to management.

1. Management Reporting

* Prepare daily task status reports.
- Submit weekly operational progress summaries.
- Prepare monthly employee performance reports.
- Report client-wise pending tasks and overdue assignments.
- Highlight operational challenges and improvement opportunities.
- Coordinate periodic review meetings with management.

1. Process Improvement & Documentation

* Maintain accurate client communication and task records.
- Implement standardized task tracking and reporting procedures.
- Support improvements in team coordination and productivity.
- Ensure important client requirements and deadlines are documented.

Required Qualifications

- Bachelor’s degree in B.Com, BBA, MBA, or a related discipline.
- 1–3 years of experience in client coordination, operations, customer relationship management, or team coordination.
- Excellent verbal and written communication skills in English and Tamil.




- Solid organizational, follow-up, and multitasking abilities.
- Proficiency in MS Excel, Google Sheets, and MS Office.
- Familiarity with Zoho Projects, Zoho CRM, or similar task management tools is an advantage.
- Basic understanding of accounting, GST, taxation, and business compliance is preferred but not mandatory.

Key Skills

- Client Communication & Relationship Management
- Task Management & Coordination
- Team Follow-up & Deadline Monitoring
- Employee Performance Tracking
- Management Reporting & MIS
- Problem-Solving & Escalation Management
- Time Management & Prioritization

Key Performance Indicators (KPIs)

The candidate’s performance will be evaluated based on:
1. Percentage of client tasks completed within deadlines.
2. Accuracy and timeliness of client communication.
3. Number of overdue tasks and follow-up effectiveness.
4. Accuracy of daily, weekly, and monthly reports.
5. Client satisfaction and issue resolution.
6. Timeliness of employee performance reporting.
7. Effectiveness of coordination between clients and the operations team.

Expected Deliverables
- Daily: Task tracker updates, pending-task follow-ups, and management status report.
- Weekly: Client-wise task progress and employee-wise completion report.
- Monthly: Employee productivity report, overdue task analysis, and operational performance summary.

Our Expectation: We are looking for a candidate who takes ownership of task coordination, maintains consistent follow-ups, ensures transparency between clients and employees, and provides management with clear visibility into operational performance.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Client Relationship Manager (Chennai)
🏢 Bisways Consulting Group
📍 Chennai