Client Operations is responsible for managing the daily operations that directly affect client services and satisfaction. This function involves providing client support, ensuring the seamless delivery of products and services, addressing any issues that may arise, and continuously improving processes to enhance efficiency and deliver better outcomes for clients.
Responsibilities
- Production Oversight
- Monitoring and directly resolving production issues.
- Curation of Asset Master data warehouse.
- Collaborate with counterparties such data vendors and administrators.
- Continuous improvement of documentation related to production processes and procedures.
- Client liaison
- Engage regularly with clients for onboarding, data requests and report generation.
- Support clients and partners resolve technical or process-related queries.
Required Skills
- Good understanding of Fund Compliance, Regulatory Reporting or Investment Risk, Fund Onboarding, Risk Reporting
- Basic understanding of various asset classes – F&O;, Fwds, OTCs, Swaps, Structured products.
- Desirable experience with Bloomberg and/or other market data platforms.
- Desirable previous exposure to Client Service roles.
- Solid Written and verbal communication skills.
- Dedication to work as team and deliver timely results.
- Candidates should be flexible to work in shifts if required.
- Team player.
- A positive and responsible work ethic.