- ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.
- AI/ML & Predictive Analytics – Advanced application for process optimization and automation.
- Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.
- Service Integration & Governance – Expertise in multi-domain orchestration and compliance.
- Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.
- Key Deliverables

1. AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.
2. Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.
3. Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.
4.



Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.

ITIL Skill description

- 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.

• Good documentation and process flow diagramming skills
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Process Trainings on ITIL Processes
- Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

Soft skill description-

Excellent Presentation skills, verbal and written communication skills and facilitation skills

- Positive Analytical and problem-solving capabilities
- Situation & Client Management
- Excellent Team management skills and Inter-personal skills

Certification-

ITIL 5 Foundation or ITIL 4 Practice Manager Certification

📌 CFS Manager- Pune- Senior position
🏢 Wipro
📍 Pune