: Center Manager - Rancho Labs(Gurugram Center)

Position Overview:

The Center Head will be responsible for ensuring smooth day-to-day operations at the center while maintaining strong relationships with parents, students, and internal teams. This role requires a proactive and empathetic leader who can handle both administrative and customer-facing responsibilities - ensuring excellent on-ground execution, high parent satisfaction, and consistent student retention and conversions.

Key Roles & Responsibilities

1. Cross-Team Collaboration

- Coordinate effectively with multiple departments including Sales, Operations, Procurement, and Academics to ensure seamless execution of all center activities.
- Facilitate timely communication between teams to resolve issues and support smooth functioning.

2. Parent Communication & Relationship Management

- Build and maintain positive relationships with parents through regular and transparent communication. Share class updates, schedules, and important announcements in the respective parent WhatsApp groups.
- Act as the primary point of contact for parents, addressing their queries and feedback in a professional and empathetic manner.

3. Center Operations Management

- Conduct regular checks to ensure that the center is well-maintained and fully equipped for all classes and activities.
- Ensure all essential materials, kits, and components required for project work are available and in good condition.
- Coordinate with the procurement team for timely replenishment or replacement of components and kits.

4. Lead Handling, Walk-ins & Conversions





- Attend to every lead visiting the center for trial classes or walk-ins with warmth and professionalism. -Clearly explain the course structure, modules, learning outcomes, and fee details to parents and students. Guide them through the registration process and ensure timely follow-up for conversions.
- Collaborate with the sales team to track and update the lead status and ensure targets are achieved.

5. Class Management & Coordination

- Ensure that all classes run smoothly as per the schedule.
- Maintain updated records of instructors, student batches, and attendance.
- Ensure that students bring their kits for every class.

6. Student Retention & Experience

- Oversee the student retention process by tracking engagement and feedback.
- Identify and implement cutting-edge strategies to enhance student satisfaction and retention rates. Gather regular feedback from parents and students to identify areas for improvement and ensure continuous enhancement of services.

7. Reporting & Accountability

- Maintain all necessary documentation and reports related to student progress, instructor performance, and operational updates.
- Share timely updates with management regarding center performance, parent satisfaction, and operational needs.

Key Skills & Attributes

- Excellent communication and interpersonal skills
- Strong leadership and team coordination abilities
- Customer-centric mindset with persuasive communication skills
- Detail-oriented with good organizational skills
- Problem-solving mindset and proactive approach
- Ability to handle parent interactions with empathy, confidence and professionalism

📌 Center Manager (Gurugram)
🏢 Rancho Labs
📍 Gurugram