Role & responsibilities

- Manage end-to-end implementation of the company's Procure to Pay/ Source to contract software solutions for enterprise clients.

- Understand client business processes, gather requirements, and translate them into functional specifications.

- Coordinate with clients and internal teams, including Product, Engineering, QA, and Support, to ensure successful implementation.

- Conduct product configuration, master data uploads, system setup, user acceptance testing (UAT), and deployment activities.

- Prepare implementation plans, project schedules, status reports, and documentation.

- Conduct client training sessions and support user onboarding to ensure effective product adoption.

- Monitor project progress, identify risks, resolve implementation issues, and escalate critical concerns when required.

- Ensure timely delivery of implementation milestones while maintaining quality standards.

- Provide post-go-live support and coordinate with the support team to ensure smooth transition.

- Maintain strong client relationships and ensure customer satisfaction throughout the implementation lifecycle.

- Track project deliverables, implementation metrics, and customer feedback for continuous improvement.

Required Skills & Qualifications

- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration,



or a related field.

- 1 to 3 years of experience in implementation preferable in ERP/ CRM/ Procure to Pay/ Source to contract implementation, SaaS product deployment, or enterprise application implementation.

- Experience in client-facing roles involving requirement gathering, configuration, testing, training, and deployment.

- Understanding of procurement, supply chain, sourcing, purchase-to-pay (P2P), or ERP business processes will be an added advantage.

- Strong skills in project coordination, stakeholder management, and client communication.

- Familiarity with Excel, data management, UAT, and implementation documentation.

- Ability to troubleshoot functional issues and coordinate with technical teams for resolution.

- Strong analytical, organizational, and problem-solving abilities.

- Willingness to travel to client locations based on project requirements.

Preferred candidate profile

- Experience working with enterprise SaaS products or B2B software solutions.

- Ability to manage multiple implementation activities and meet project deadlines.

- Customer-oriented approach with a strong sense of ownership and accountability.

- Comfortable working in a fast-paced, cooperative environment.

Work Locations

- Hyderabad

- Bengaluru

📌 Business Analyst/ Implementation Executive / Implementation Manager (Bengaluru)
🏢 BOB eProcure Solutions
📍 Bengaluru