Team - CRM & Phone Banking, Liabilities.

Branch

Banking and Retail ChannelsINTERNAL USAGE:No. of Vacancies:1Reports to:VP/SVPIs a Team leader?YTeam Size: Grade:M/SM/AVPBusiness:BSGDepartment:BSGSub-Department:CRM & Phone Banking, Liabilities.

Branch

Banking and Retail ChannelsLocation: About Business Solutions Group (BSG)Business Solutions Group in any bank plays a very vital role in designing, developing and implementing solutions which are robust, stable, efficient and scalable. This Unit performs a 360 degrees role in designing solutions which are customer friendly, operationally efficient, risk conscious, cost effective and regulatory compliant.About the Role

This role plays a very critical role in Digital Channels, BSG Unit to design and implement technology solutions catering to

1. Processes for various lines of business viz. Retail Banking & Digital Banking
2. Will need to manage multiple projects on Internet Banking, Mobile Banking, WhatsApp Banking, Chatbot, Garages etc.
3. Digital solutions around the above products and processes
4. Sales, Product, Compliance and Operations units managing the above products

Key Responsibilities

- To possess complete ownership of the Business Requirements/Solutions for any new Business initiative or customizations in the existing solutions
- To prepare / review Business Requirement Document and Functionality Specifications documents
- To take complete ownership of functionality testing of relevant applications
- To design process flow changes, in partnership with Operations and Business Units




- To take ownership of resolution of all functional issues/bugs in the systems
- To address impact of regulatory changes on the system functionalities and ensure compliance
- To interface with Regulators/Audit/Compliance with regard to explaining the system functionalities

QualificationsOptimal qualification for success on the job is:

- Graduation/Post Graduation with relevant project management / system implementation experience with strong domain knowledge of the underlying Business functions/processes
- 5-10 years’ experience in the Banking / Financial services domain

Role Proficiencies:For successful execution of the job, a candidate should possess the following:

Knowledge

- Knowledge of Digital Products / processes and the digital landscape pertaining to these products
- Knowledge of interfaces/integrations for the relevant business processes
- Good understanding of relevant technology applications in the payments space viz. Finacle, etc.
- Knowledge of latest technology trends and a knowhow to apply them appropriately

Skills

- Strong Project Management and execution skills
- Effective Leadership skills with hands-on approach and Can-do attitude
- Good written and verbal communication skills

Abilities

- Ability to work effectively across functions and demonstrated ability to groom the team
- Ability to work as a part of team and contribute towards team goals
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to conceptualize and implement technology solutions which are reliable, scalable and reliable.

Refer to the

📌 BSG:Team - CRM & Phone Banking, Liabilities, Branch Banking and Retail Channels (Mumbai)
🏢 Axis Bank
📍 Mumbai