This role is for one of our clients

Industry: Technology, Information and Media

Company Name: Faym

Seniority level: Associate level

Experience: 3+ yrs

Location: India, Gurgaon, Haryana, India

Job Type: Full-time

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n₹10,00,000 - ₹22,00,000 a year Key Responsibilities

Account Support & Client Servicing

- Support day-to-day management of client accounts under guidance from senior team members.
- Act as a point of contact for routine client queries and coordination.
- Build a working understanding of each client's business, objectives and requirements.
- Maintain consistent, professional communication with clients.

Campaign & Delivery Support

- Help translate client briefs into campaign plans, timelines and requirements.
- Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
- Track campaign progress and flag issues or delays proactively.
- Ensure timelines, reporting and basic commercial commitments are met.

Reporting & Analysis

- Assist in tracking revenue, GMV, campaign performance and other key metrics.
- Support the creation of weekly/monthly reports and reviews.
- Help identify basic trends or gaps in campaign performance.

Coordination & Documentation

- Maintain trackers, action items and follow-ups for assigned accounts.
- Coordinate across internal teams to resolve day-to-day issues.
- Escalate risks or client concerns to senior team members when needed.

Candidate Profile





- 3 to 5 years of experience in account management, client servicing, customer success or a related field.
- Good to have experience of Influencers, influencer marketing or affiliate marketing.
- Basic understanding of e-commerce, D2C, or digital marketing is a plus.
- Good communication skills, both written and verbal.
- Detail-oriented with strong organizational and follow-through skills.
- Comfortable working with data, spreadsheets, and basic reporting.
- Eagerness to learn, take initiative, and grow within a fast-paced environment.
- Ability to manage multiple tasks and coordinate with different teams.

Preferred Background

- E-commerce, marketplace, or quick-commerce businesses
- Creator economy, affiliate commerce, or digital marketing companies
- Client servicing or coordination roles in startups or agencies

What Success Looks Like Within the first six months, the Account Manager should be able to:

- Independently handle routine client communication and coordination.
- Support campaign execution with minimal supervision.
- Maintain accurate trackers, reports, and documentation.
- Build a foundational understanding of client accounts and internal processes.
- Take on increasing ownership of tasks, moving toward independent account handling.

Must-have skills

Client servicing, Critical Thinking, Cross Selling

Valuable-to-have skills

Influencer marketing, Affiliate Marketing, Business development n

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