- Customer Acquisition Identify potential customers requiring mortgage loans (Loan Against Property – LAP). Generate leads through field visits, references, brokers, DSAs and other channels. Develop and maintain relationships with customers and local business partners. Conduct regular market visits to identify new business opportunities.
- Sales &
- Business Development Explain loan products, eligibility criteria, interest rates, tenure and repayment terms to customers. Achieve monthly login, disbursement and business volume targets. Convert potential leads into loan applications and follow up until disbursement. Maintain a strong sales pipeline to ensure consistent business generation. 3.
Customer
Documentation &
- Loan Login Collect KYC documents, income proofs, bank statements and property-related documents. Verify the completeness of application documents before submission. Coordinate with the Operations Team for loan login and processing. Obtain additional documents from customers whenever required.
- Property &
- Customer Coordination Collect basic property details and coordinate for property valuation and legal verification. Arrange customer meetings and property visits whenever required. Coordinate with the Credit Team for customer information and loan assessment. Follow up on pending legal, technical and credit requirements.
5.
Internal Team Coordination
Coordinate with Sales Managers, Branch Managers, Credit and Operations Teams. Follow up on loan applications from login to sanction and disbursement. Communicate application status and pending requirements to customers. Ensure proper handover of customer files to the concerned departments. 6.
Customer Relationship Management
Maintain skilled relationships with existing and prospective customers. Provide timely updates on loan application status. Resolve basic customer queries and escalate issues to the appropriate team. Encourage referrals and repeat business opportunities.
- Reporting &
- Target Achievement Submit daily sales reports, lead status and field visit reports. Maintain accurate records of leads, applications, sanctions and disbursements. Review performance against monthly targets with the reporting manager. Follow company policies, customer verification procedures and compliance requirements.
Key Performance
Indicators (KPIs)Number of leads generated. Number of loan applications logged in. Monthly loan disbursement volume. Lead-to-login and login-to-disbursement conversion rates. Number of active business referral partners. Customer service quality and documentation accuracy. Achievement of assigned monthly targets.