16 Oct
|
Sonata Software
|
Chennai
16 Oct
Sonata Software
Chennai
- Call Handling: Answer or initiate phone calls within assigned Average Handle Time (AHT) targets.
- Identity Verification: Authenticate customer identities and account details before revealing sensitive or private information.
- Issue Resolution & Escalation: Troubleshoot problems, address complaints, or route complex/sensitive cases to specialized internal teams.
- CRM Logging: Record call summaries, outcomes, and customer data accurately into ticketing or CRM systems.
- Objection & De-escalation: Use active listening and soft skills to calm frustrated callers or handle rejections during sales calls.
Pay: ₹18,000.00 - ₹21,000.00 per month
Work Location: In person
📌 BPO Voice Process (Chennai)
🏢 Sonata Software
📍 Chennai