We are looking for a dynamic, motivated, and customer-focused BPO Executive to join our growing team in Coimbatore. The ideal candidate will handle inbound/outbound customer interactions, resolve queries effectively, maintain accurate service records, and ensure high levels of customer satisfaction. Freshers and experienced candidates are welcome to apply.

Key Responsibilities

- Customer Interaction: Handle incoming and outgoing customer calls, emails, or chat queries in a polite and qualified manner.

- Query Resolution: Understand customer issues, provide accurate product/service information, and offer timely solutions.

- Data & CRM Entry: Log and maintain accurate customer records, interaction notes, and follow-up details in the company database or CRM.

- Follow-ups: Coordinate with internal teams or follow up with customers to ensure complete issue closure.

- Performance Metrics: Meet daily/monthly targets for call handling time (AHT),



first-call resolution (FCR), and customer satisfaction scores (CSAT).

Required Qualifications & Skills

- Education: Any Graduate / 12th Pass / Diploma.

- Experience: 0 to 2+ years of experience in a BPO, Call Center, or Customer Support role (Freshers can apply). [1, 2]

- Language Proficiency:

- Good fluency in English and Tamil.

- Knowledge of additional languages (Hindi, Malayalam, Telugu) is an added advantage.

- Technical Skills: Basic computer knowledge, typing skills for data entry.

- Soft Skills: Active listening, problem-solving attitude, patience, and clear communication skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 BPO Associate (Coimbatore)
🏢 ASCENTRE TECHNOLOGIES
📍 Coimbatore