Company Description Akshika Group LLP is a global business advisory and consulting firm with an AI-native technology arm, supporting banks, NBFCs, and enterprises in managing risk, ensuring compliance, and strengthening decision-making. Recognized as the Global 100 Winner 2026 for Best Management Consulting Firm in India and recipient of the Strategist Award 2026, the firm has established itself as a leader in AI advisory for risk, ESG, and transformation.

Akshika

Group delivers tailored consulting across BFSI, ESG, and enterprise risk, supported by advanced platforms for climate risk analytics, data protection compliance, and credit decision automation. Its solutions leverage autonomous AI agents, explainable machine learning, and live regulatory intelligence aligned with Indian and global frameworks. Applicants join a team working at the intersection of technology, regulation, and business strategy to support clients in fast-evolving regulatory environments.

Role Description This is a full-time, on-site role for BPO/Call Center Operators located in Hajipur and Hyderabad. The role involves handling inbound and outbound calls, addressing customer inquiries, and providing accurate information about services and solutions. Operators will manage customer issues, generate leads, escalate complex concerns when necessary, and document interactions in the call center system.

Daily tasks include following standardized scripts and processes,



maintaining high-quality customer service, and meeting performance targets such as call handling time and customer satisfaction. Team members are expected to collaborate with supervisors and colleagues to improve call handling, share feedback from customers, and maintain professionalism during all interactions.

30X - Operators

2X - Team Leads

2X - Quality Assurance Lead

Qualifications

- Robust Customer Service and Customer Support skills, with a focus on empathetic, solution-oriented interaction.
- Some experience in Automobile or Pharma sector is a definite advantage.
- Effective Communication and Phone Etiquette skills for clear, professional conversations in call center environments.
- Experience or familiarity with Contact Centers, including call handling procedures, documentation, and basic CRM tools.
- Ability to work on-site in Hajipur and Hyderabad, with flexibility to handle shifts and meet defined performance targets.
- Basic computer literacy and typing skills; prior BPO or call center experience is an advantage.
- Minimum high school diploma or equivalent; additional training in customer service or communication is beneficial.
- Strong listening skills, patience, and the ability to remain calm under pressure while resolving customer issues.
- English is mandatory; basic German, French, or Japanese is an advantage.

📌 BPO/Call Center Operators (Hajipur)
🏢 AKSHIKA Group
📍 Hajipur