We are seeking a detail-oriented and experienced Billing Executive to join our accounts team. — warmly receiving patients, families, and walk-ins — while also taking ownership of patient-family follow-up to ensure dues are collected cleanly and respectfully. The role sits at the intersection of front-office hospitality and payment follow-up: you are the first face families see and the steady voice that follows up on outstanding balances in a way that preserves trust.

Front office side: manage reception and front desk — greet patients and families, handle enquiries, check-ins and appointments.

Duties:

- Receive and greet patients, families, and visitors at the front desk in a warm, respectful manner. Manage the reception — check-ins, enquiries, appointments, visitor management, and phone calls. Coordinate with clinical, nursing, and support teams so visitors and patients are routed correctly. Maintain the visitor log, appointment registers, and front-office paperwork accurately and on time. Keep the reception and waiting area presentable, organised, and ready for every walk-in. Handle walk-ins, queries, complaints, and escalations with patience and discretion. Support admissions-related front-office tasks and hand-offs to the relevant departments. Follow centre protocols for privacy, confidentiality, and patient/family communication.
- Key Responsibilities — Patient-Family Payment Follow-up Patient-Family Payment Follow-up * Maintain an accurate, up-to-date record of outstanding dues per patient/family.



** Prepare and send clear, respectful payment reminders — phone calls, messages, and written reminders as appropriate. Follow up on pending bills, receipts, and instalments without being aggressive — preserving trust and dignity. * Explain bills, charges, and payment options to families clearly and patiently when needed. Coordinate with the accounts / billing team on receipts, adjustments, reconciliations, and write-offs. Track follow-up status and escalate persistent or difficult cases to the front office incharge / accounts lead. Reconcile front-desk collections with the accounts records each day / shift. Support any centre-defined collection follow-up visits or calls, as instructed.

Skills

- Excellent organisational skills with the ability to manage multiple priorities effectively
- Front-desk / reception handling with a warm, professional manner. Patient-family communication and follow-up — respectful, persistent, and tactful. Payment follow-up, receipts, and basic reconciliation. Good phone manner and written follow-up (calls, SMS, reminders).

1-3 years in billing / accounts-receivable follow-up / front office / hospital-rehab-reception; freshers with robust communication & willingness to learn welcome if fit is right. Full-time (shift-based, front-desk cover as defined with centre)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Billing Executive (Hadapsar)
🏢 JAGRUTI REHABILITATION CENTRE
📍 Hadapsar