1. Role Summary The BBPS (Bharat Bill Payment System) Advisor will be responsible for overseeing day-to-day compliance monitoring, regulatory reporting, and anomaly tracking within the BBPS ecosystem. This role requires a highly data-driven professional adept at preparing critical Begin of Day (BOD) / End of Day (EOD) regulatory filings, performing Root Cause Analysis (RCA) on operational issues, and engaging with cross-functional governance forums. The ideal candidate brings strong Excel and problem-solving skills, flexibility in handling customer tickets, and an eagerness to leverage automation and NPCI compliance tools to optimize internal reporting processes.

2. Key Responsibilities

- Regulatory Compliance &
- Reporting:

Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs.
- Data &
- Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums.
- Incident Analysis &
- Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies.
- Customer Support &
- Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations.
- Process Automation &
- Innovation:



Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements.
- Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization.

Qualifications

Required Skills &
- Qualifications

- Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel.
- Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA).
- Communication Skills: Explicit verbal and written communication skills for cross-team coordination and executive updates.
- Adaptability &
- Ticket Handling:

Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements.
- Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment.

Additional Information

Growth &
- Learning Opportunities

- Gain hands-on exposure to NPCI compliance tools, operational guidelines, and ecosystem dynamics.
- Learn end-to-end reporting automation techniques to streamline business operations.
- Opportunity to lead cross-functional initiatives and engage with diverse operational groups and product categories.

- Department Name: CX

📌 BBPS - Customer Experience Specialist (Bengaluru)
🏢 Phonepe
📍 Bengaluru