- Job Purpose The AWS Cloud Sales Operations Executive will manage end-to-end AWS sales operations, customer billing coordination, distributor engagement, margin tracking, discount approvals, payment collection follow-ups, and operational reporting. The primary objective is to ensure accurate and timely billing, maximize AWS commercial margins, reduce revenue leakage, improve collections, maintain customer satisfaction, and support the profitable growth of Enreap's AWS cloud business. The candidate will work closely with AWS distributors such as Crayon, AWS Alliance, Sales, Finance, Presales, Technical, and Customer Success teams.
- Key Responsibilities

A. AWS Billing and Account Operations
- Coordinate AWS customer billing, monthly invoice generation, verification, and timely invoice submission.
- Maintain customer-wise AWS account IDs, billing details, monthly consumption, invoice references, and payment terms.
- Reconcile distributor invoices, AWS billing reports, customer invoices, credit notes, and adjustments.
- Identify billing discrepancies, incorrect charges, missing credits, and revenue leakage.
- Track AWS account transfers, billing ownership changes, and distributor-related operational requests.
- Maintain accurate records of customer billing arrangements, discount approvals, and commercial terms.

B. Distributor and AWS Alliance Coordination
- Act as the primary operational contact for Crayon and other approved AWS distributors.
- Follow up on AWS billing, distributor margins, credit notes, special pricing, payment adjustments, and account-level issues.
- Coordinate approved customer discount requests and maintain a record of approval validity and commercial conditions.
- Escalate delayed approvals, unprocessed credits, and commercial discrepancies to the AWS Alliance Head.

C. AWS Margin and Profitability Management
- Maintain a customer-wise AWS revenue, distributor cost, discount, credit adjustment, and gross margin tracker.
- Calculate customer-level gross profit and gross margin percentage using approved cost and revenue data.
- Identify low-margin, zero-margin, or loss-making AWS accounts and highlight corrective actions.
- Verify commercial profitability before Sales submits quotations or commits customer discounts.
- Track discount utilization, distributor rebates, and approved pricing benefits.
- Recommend opportunities to improve margins through better pricing, billing arrangements, and approved distributor commercial terms.

D. AWS Payment Collections and Outstanding Management
- Maintain a daily tracker of customer invoices, due dates, amounts collected, and outstanding balances.
- Send payment reminders before and after invoice due dates.
- Share a weekly customer-wise outstanding report with Sales leadership and Finance.
- Follow up with customers on overdue invoices and obtain payment commitments.
- Coordinate payment reconciliation, remittance advice, UTR details, and allocation of receipts with Finance.
- Escalate overdue payments, repeated payment delays, and high-risk accounts promptly.
- Track receivable ageing buckets: 0–30, 31–60, 61–90, and over 90 days.
- Support approved credit-control, billing-transfer, and account-handover processes in coordination with Finance, Sales, and Technical teams.

E. Customer Relationship and Retention
- Respond to customer queries related to AWS invoices, billing, discounts, and account-level commercial information.
- Explain approved billing arrangements and applicable discounts in clear, professional language.
- Coordinate billing disputes and service-related escalations with the appropriate internal teams.
- Maintain customer communication records and follow up until issues are resolved.
- Identify customers at risk because of billing disputes, payment delays,



or dissatisfaction and escalate them to the reporting manager.
- Support renewal discussions, customer retention, and expansion opportunities by providing accurate billing and consumption information.

F. AWS Sales Operations Support
- Support the AWS Sales team with quotations, commercial calculations, discount approvals, and profitability checks.
- Maintain an opportunity tracker covering customer name, AWS opportunity ID, stage, estimated monthly recurring revenue, expected margin, and next action.
- Coordinate internal approvals for special pricing, customer proposals, and billing arrangements.
- Support AWS partner opportunity registration and maintain required operational records in ACE/PRM or other applicable partner systems.
- Track customer onboarding, billing activation, account transfer, and handover milestones.
- Help Sales identify expansion opportunities through billing trends, customer consumption growth, and renewal dates.

G. Reporting and Process Improvement
- Prepare daily, weekly, and monthly AWS operations dashboards.
- Publish monthly customer-wise revenue, cost, gross profit, gross margin, and overdue receivables reports.
- Maintain a centralized tracker for invoices, payment commitments, discounts, credit notes, and distributor escalations.
- Improve reporting accuracy using Excel, pivot tables, lookup formulas, and Power Query.
- Identify repetitive manual work suitable for automation using approved reporting tools and workflows.
- Maintain documentation and audit trails for commercial approvals, invoices, collections, and distributor communications.

H. Internal Coordination and Compliance
- Coordinate with Sales, Finance, AWS Alliance, Presales, Technical, and Customer Success teams.
- Ensure customer commercial commitments align with approved pricing and payment terms.
- Maintain confidentiality of customer billing information and commercial agreements.
- Follow Enreap's credit-control, approval, invoicing, and customer communication policies.
- Escalate material billing risks, potential losses, and overdue collections to management without delay.

Commercial principle: No customer discount, pricing exception, or margin commitment should be finalized without the required internal approval.

- Key Performance Indicators (KPIs)

KPI

Suggested Target

Invoice submission

98% or more within the agreed internal timeline

Billing accuracy

At least 99.5%

Billing reconciliation

100% of active customer accounts reconciled monthly

Customer billing queries

Acknowledge within 4 business hours; resolve routine queries within 2 business days

Outstanding report

Updated weekly with 100% of known overdue invoices included

Payment follow-up

100% of overdue invoices followed up according to the collection schedule

Collections

Achieve at least 95% of the agreed monthly collection target, with a stretch goal of 100%

Margin visibility

100% of active accounts have a monthly revenue, cost, and margin record

Commercial approvals

100% of discounts and pricing exceptions supported by required approval

Distributor issue resolution

At least 90% of routine operational issues resolved within the agreed SLA

Reporting

100% of scheduled weekly and monthly reports submitted on time

Note: Targets should be calibrated to Enreap's existing systems, customer portfolio,



and baseline performance during the first 30 days.

- Required Skills and Qualifications

Education and Experience

- Bachelor's degree in Business Administration, Commerce, Finance, IT, or a related field.
- 1–3 years of experience in cloud sales operations, AWS billing, distributor coordination, commercial operations, or financial operations.
- Experience working with a cloud reseller, managed service provider, IT services company, or cloud distributor is preferred.

AWS and Commercial Knowledge
- Working knowledge of AWS billing, AWS Pricing Calculator, AWS Cost Explorer, and AWS invoices.
- Understanding of AWS partner/distributor billing and discount structures.
- Familiarity with AWS CloudFront pricing, data transfer charges, and applicable discount mechanisms.
- Understanding of monthly recurring revenue, gross profit, gross margin, receivables, and revenue reconciliation.
- Awareness of AWS partner programs and ACE/PRM is an advantage.

Technical and Analytical Skills
- Strong Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, and data reconciliation.
- Ability to prepare customer-wise financial trackers and management dashboards.
- Familiarity with Power Query, Power BI, or workflow automation is desirable.
- Ability to understand AWS account structures, billing reports, and basic cloud terminology.

Communication and Behavioural Skills
- Solid written and verbal communication skills.
- Professional customer follow-up and payment collection capabilities.
- Attention to detail and ownership of assigned tasks.
- Ability to coordinate with multiple teams and external distributors.
- Commercial awareness, analytical thinking, and timely escalation of risks.

5. First 90-Day Expectations First 30 days — Establish control
- Build a verified tracker of active AWS customers, account IDs, invoices, payment terms, discounts, and margins.
- Identify overdue invoices, unresolved billing disputes, missing credits, and accounts with unclear profitability.
- Document the monthly billing and collection process.

Days 31–60 — Improve control and collections
- Implement a standard weekly outstanding report and payment follow-up schedule.
- Reconcile distributor costs against customer billing.
- Flag low-margin and loss-making accounts.
- Establish a tracker for distributor credits and pending approvals.

Days 61–90 — Improve profitability and efficiency
- Deliver a monthly customer profitability dashboard.
- Recommend actionable margin improvements and reductions in revenue leakage.
- Improve collection visibility and reduce avoidable billing delays.
- Automate suitable recurring reports and establish a measurable operations review process.

6. Authority and Approval Boundaries The executive is responsible for preparing analyses, coordinating approvals, maintaining records, and following up on agreed actions. The executive cannot independently approve customer discounts, change contractual payment terms, commit distributor rebates, waive outstanding amounts, suspend production services, or make representations about data deletion or recovery. Such actions must follow Enreap's authorization matrix and applicable customer agreements and AWS policies.
- Why Join Enreap?

- Work with an AWS Advanced Tier Services Partner.
- Gain practical experience in cloud commercial operations, billing, alliances, and profitability management.
- Develop exposure to AWS distributor programs and cloud business reporting.
- Contribute directly to customer retention, operational efficiency, and profitable cloud business growth.

Application: Candidates should share their resume highlighting AWS billing, cloud sales operations, distributor coordination, Excel reporting, and payment collection experience.

📌 AWS Cloud Sales Operations Executive (Pune)
🏢 enreap
📍 Pune